MailForce Status Status

Jun 22, 2026

No incidents reported today.

Jun 21, 2026

Resolved - All database replicas are replicating normally.
Jun 21, 02:04 EDT

Investigating - A database replica is lagging behind the primary, exceeding the 30s threshold.

Tracking ticket: IS-953
Jun 21, 02:03 EDT

Jun 20, 2026

No incidents reported.

Jun 19, 2026

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 19, 17:00 EDT

Update - We have detected an elevated job failure rate (10 failures in the last 5 minutes). We are investigating.
Jun 19, 16:28 EDT

Update - We have detected an elevated job failure rate (9 failures in the last 5 minutes). We are investigating.
Jun 19, 15:56 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-946
Jun 19, 15:40 EDT

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 19, 15:40 EDT

Update - We have detected an elevated job failure rate (8 failures in the last 5 minutes). We are investigating.
Jun 19, 15:37 EDT

Update - We have detected an elevated job failure rate (8 failures in the last 5 minutes). We are investigating.
Jun 19, 15:06 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-945
Jun 19, 14:50 EDT

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 19, 14:50 EDT

Update - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.
Jun 19, 14:36 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-944
Jun 19, 14:20 EDT

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 19, 14:20 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-943
Jun 19, 14:04 EDT

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 19, 14:00 EDT

Update - We have detected an elevated job failure rate (7 failures in the last 5 minutes). We are investigating.
Jun 19, 13:46 EDT

Update - We have detected an elevated job failure rate (6 failures in the last 5 minutes). We are investigating.
Jun 19, 13:46 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-942
Jun 19, 13:30 EDT

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 19, 13:30 EDT

Update - We have detected an elevated job failure rate (6 failures in the last 5 minutes). We are investigating.
Jun 19, 13:00 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-941
Jun 19, 12:45 EDT

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 19, 12:45 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-940
Jun 19, 12:30 EDT

Jun 18, 2026

Unresolved incident: Degraded Performance.

Jun 17, 2026

[BRAVE] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 17, 14:00 EDT

Investigating - We have detected an elevated job failure rate (6 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-907
Jun 17, 13:53 EDT

System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 17, 02:42 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:42 EDT

Scheduled - A maintenance window has been schedule for MailForce. During this time the application may experience degraded performance, partial or complete outage. Once the maintenance is completed, the system will be restored to full operational status.
Jun 16, 18:41 EDT

Jun 16, 2026

[OFH] Database Replica Replication Lag

Resolved - All database replicas are replicating normally.
Jun 16, 22:50 EDT

Investigating - A database replica is lagging behind the primary, exceeding the 30s threshold.

Tracking ticket: IS-840
Jun 16, 22:47 EDT

[IGN] Database Replica Replication Lag

Resolved - All database replicas are replicating normally.
Jun 16, 22:48 EDT

Investigating - A database replica is lagging behind the primary, exceeding the 30s threshold.

Tracking ticket: IS-839
Jun 16, 22:47 EDT

[BRAVE] Database Replica Data Divergence

Resolved - All database replicas are replicating normally.
Jun 16, 22:48 EDT

Investigating - A database replica has detected a data divergence (Error 1032). A full resync has been triggered automatically.

Tracking ticket: IS-838
Jun 16, 22:46 EDT

[IGN] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 16, 11:10 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-827
Jun 16, 11:04 EDT

[HFCAC] Database Replica Replication Failure

Resolved - All database replicas are replicating normally.
Jun 16, 11:09 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:38 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:07 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:36 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:05 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 08:34 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-804
Jun 16, 08:18 EDT

[NRRT] Database Replica Replication Failure

Resolved - All database replicas are replicating normally.
Jun 16, 11:09 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-826
Jun 16, 11:02 EDT

[IGN] Database Replica Replication Failure

Resolved - All database replicas are replicating normally.
Jun 16, 11:09 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:38 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:07 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:36 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:05 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 08:34 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-806
Jun 16, 08:18 EDT

[BRAVE] Database Replica Replication Failure

Resolved - All database replicas are replicating normally.
Jun 16, 11:09 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:38 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:07 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:36 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:05 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 08:34 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-801
Jun 16, 08:18 EDT

[BFGO] Database Replica Replication Failure

Resolved - All database replicas are replicating normally.
Jun 16, 11:09 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:38 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:07 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:36 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:05 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 08:34 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-800
Jun 16, 08:18 EDT

[LOLN] Database Replica Replication Failure

Resolved - All database replicas are replicating normally.
Jun 16, 11:09 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:38 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:07 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:36 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:05 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 08:34 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-802
Jun 16, 08:18 EDT

[NRRT] Database Replica Replication Failure

Resolved - Manually marked resolved by Michael Burton via the diagnostics dashboard.
Jun 16, 11:02 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-825
Jun 16, 11:01 EDT

[NRRT] Database Replica Replication Failure

Resolved - Manually marked resolved by Michael Burton via the diagnostics dashboard.
Jun 16, 11:01 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:38 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:07 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:36 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:05 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 08:34 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-805
Jun 16, 08:18 EDT

[LTL] Database Replica Replication Failure

Resolved - Manually marked resolved by Michael Burton via the diagnostics dashboard.
Jun 16, 10:56 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:38 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 10:07 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:36 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 09:05 EDT

Update - A database replica has stopped replicating. We are investigating.
Jun 16, 08:34 EDT

Investigating - A database replica has stopped replicating. We are investigating.

Tracking ticket: IS-803
Jun 16, 08:18 EDT

[LTL] Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 16, 10:45 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-824
Jun 16, 10:35 EDT

[HFCAC] Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 16, 09:05 EDT

Investigating - We have detected an elevated application error rate (18 errors in the last 5 minutes). We are investigating.
Jun 16, 08:58 EDT

[HFCAC] Database Connectivity Issue

Resolved - Database response times have returned to normal.
Jun 16, 08:59 EDT

Investigating - We are investigating a database connectivity issue.

Tracking ticket: IS-817
Jun 16, 08:58 EDT

Jun 15, 2026

[NRRT] Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 15, 15:15 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-785
Jun 15, 15:02 EDT

[NRRT] Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 15, 13:05 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-784
Jun 15, 12:54 EDT

System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 15, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 12:16 EDT

Scheduled - A maintenance window has been scheduled for MailForce. During this time the application may experience degraded performance, partial or complete outage. Once the maintenance is completed, the system will be restored to full operational status.
Jun 15, 07:15 EDT

[OFH] Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 15, 07:35 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-781
Jun 15, 07:26 EDT

[BFGO] Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 15, 02:05 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-779
Jun 15, 01:53 EDT

Jun 14, 2026

[IGN] Database Replica Replication Lag

Resolved - All database replicas are replicating normally.
Jun 14, 02:17 EDT

Investigating - A database replica is lagging behind the primary, exceeding the 30s threshold.

Tracking ticket: IS-770
Jun 14, 02:09 EDT

Jun 13, 2026

No incidents reported.

Jun 12, 2026

Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 12, 10:50 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-753
Jun 12, 10:43 EDT

Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 12, 06:50 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-752
Jun 12, 06:44 EDT

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

SMTP Email Service Issues

Postmortem - Read details
Jun 9, 16:05 EDT

Resolved - This incident has been resolved.
Jun 9, 16:03 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 16:17 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 8, 15:39 EDT

Investigating - We have become aware of an issue with our SMTP Email Service that is causing outgoing email notifications to fail. We are currently investigating this issue. For now, some or all of the email notifications generated in MailForce may be affected.
Jun 8, 15:21 EDT

Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 9, 14:00 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-719
Jun 9, 13:52 EDT

Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 9, 13:20 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-718
Jun 9, 13:14 EDT

Database Replica Replication Lag

Resolved - All database replicas are replicating normally.
Jun 9, 08:44 EDT

Investigating - A database replica is lagging behind the primary, exceeding the 30s threshold.

Tracking ticket: IS-716
Jun 9, 08:43 EDT

Jun 8, 2026

Elevated Application Error Rate

Resolved - Application exception rate has returned to normal levels.
Jun 8, 17:50 EDT

Investigating - We have detected an elevated application error rate (10 errors in the last 5 minutes). We are investigating.

Tracking ticket: IS-708
Jun 8, 17:40 EDT

Elevated Queue Job Failure Rate

Resolved - Job failure rate has returned to normal levels.
Jun 8, 15:35 EDT

Investigating - We have detected an elevated job failure rate (5 failures in the last 5 minutes). We are investigating.

Tracking ticket: IS-707
Jun 8, 15:30 EDT

Related

Past Incidents